Support & legal
Where to get help, and where the contractual documents are.
Getting help
Write to info@eterial.ai — questions about the API, about a charge, about anything in these docs.
If something went wrong with a specific request, include its request id. It is in the usage log against every row, and it is what lets us find the request rather than guess at it. With the id, most questions are answered on the first reply; without it, the first reply is us asking for the id.
Worth adding alongside it:
- what you expected to happen, and what happened instead
- the model you called
- roughly when it happened, and whether it is still happening
- whether it fails every time or occasionally
Legal
- Terms of Service — the terms governing use of the API and of Eterial Chat.
- Privacy Policy — what personal data we handle, and your rights over it.
- Acceptable Use Policy — what you may and may not send through the API.
The DPA is not written yet
A Data Processing Agreement is being prepared and will be linked here when it is ready. If you need one in place before then, write to us and we will tell you where it stands.
Eterial is operated by TalkingMachines OÜ, Tallinn, Estonia.